All of Centiel’s Maintenance Plans include both 24 hour technical support and a guaranteed response to emergency service calls.
UPS users not protected by a Centiel Maintenance Plan can still contact Centiel for urgent help and advice on the following:
- Booking a repair visit
- Arranging a rapid response UPS replacement
- Arranging a temporary hire UPS
- Arranging a free of charge site survey
To contact Centiel in an emergency please call the 24 hour technical support helpline number shown in your Maintenance Plan documentation (also shown on the service sticker on your UPS) or, if you are not protected by a Maintenance Plan, please contact Centiel.